Support | Pixown.

I Can Save That Much!

Yes you can, because we built our world-class ordering system to do exactly that, save you money. As you order more from Silver or Gold you save more.

Here are SOME comparisons with three leading companies in our industry.

Millions of similar examples would show the same result, Silver and Gold deliver significant savings.

1-16x20, 4-8x10

8-5x7, 8-4x5

24-Wallets

5 Digital Files

Studio A $903

Studio B $745

Studio C $1121

In Gold $151

1-11x14

3-8x10, 6-5x7

16-Wallets

6 Digital Files

Studio A $727

Studio B $520

Studio C $782

In Gold $113

5-8x10

6-5x7

4-4x5

5 Digital Files

Studio A $653

Studio B $500

Studio C $752

In Gold $98

4-8x10

2-5x7

8-Wallets

5 Digital Files

Studio A $485

Studio B $344

Studio C $468

In Gold $70

3-8x10

2-5x7

8-4x5

4 Digital Files

Studio A $472

Studio B $334

Studio C $563

In Gold $70

4-8x10

2-5x7, 4-4x5

16-Wallets

3 Digital Files

Studio A $501

Studio B $387

Studio C $622

In Gold $77

2-11x14

1-8x10, 2-5x7

16-Wallets

2 Digital Files

Studio A $400

Studio B $373

Studio C $570

In Gold $72

6-5x7

4-4x5

8-Wallets

4 Digital Files

Studio A $430

Studio B $294

Studio C $484

In Gold $63

1-8x10

6-5x7, 4-4x5

8-Wallets

2 Digital Files

Studio A $362

Studio B $284

Studio C $462

In Silver $122

1-11x14

2-8x10, 4-4x5

8-Wallets

2 Digital Files

Studio A $339

Studio B $265

Studio C $461

In Silver $123

1-16x20

2-8x10

2-5x7

16-Wallets

Studio A $292

Studio B $284

Studio C $448

In Silver $95

2-8x10

4-5x7

4-4x5

1 Digital File

Studio A $265

Studio B $220

Studio C $365

In Silver $85

We're Here to Help

Our searchable support articles cover the most common topics and will answer most of your questions. For quick help, we recommend checking them first before contacting us.

Support Articles

Frequently Asked Questions

How do I make an appointment?

To schedule your photo session at your school please enter your school code or school name in our helper (?) below.

If you need to reschedule or cancel your appointment please go to the email we sent you.

Would you like us to send you details about photography at your school?

About Photography at Your School

How should I prepare for picture day?

For a classic and timeless portrait, we suggest a white dress shirt. A tie can add a polished touch, if desired.

If you need a haircut, aim to have it done a week ahead of time. We cannot retouch a five o'clock shadow. We recommend you shave a few hours prior to your session.

All glasses glare in varying degrees, we will do our best to minimize glare. You are welcome to remove your lens, doing so will guarantee no glare. Please bring your own tools.

Practice your smile and posture in front of a mirror before photo day. It takes you and the photographer to capture your best expression.

Why No Packages?

Other companies sell packages that dictate the print sizes, quantities, and how many images you can order from. You are forced to pay extra to get what you want. Packages are a sales tactic that values profits over customer satisfaction. You deserve better!

We take a different approach.

No confusing packages. No upselling. No hidden costs. Just straightforward, hassle-free ordering. Order what YOU want, simply order from the tier that saves you the most. It's that easy!

Which tier should I order from?

Our tiered pricing model lets customers choose only the products they want at the best possible value, avoiding the limitations and higher costs that come with traditional packages offered elsewhere.

View your images from the Bronze pricing gallery. What would you order cost if you ordered from Bronze?

After calculating your Bronze cost simply visit our View Your Images & Order page to compare what your order would cost if you ordered from Silver or Gold.

Ultimately, order from the tier that offers the greatest savings for your unique selection, so you get exactly what you love, all while keeping costs as low as possible

How do I upgrade to Silver or Gold?

After your photo session, you’ll receive an email with your Bronze access code, which lets you order from the Bronze tier.

The same email includes instructions for purchasing a PixKey, allowing you to upgrade your ordering tier to Silver or Gold. Once you purchase a PixKey, we’ll send you a new access code for your selected tier.

I lost my access code, what do I do?

We can help you if you have misplaced your access code to view your images. For us to email your code please click this link to fill in a form and submit.

How long for delivery?

Once you place your order the duration required before the receipt of your order is subject to several variables. These include the type of order placed, be it solely digital, exclusively prints, or a combination of both.

For digital downloads without retouching, the download link will be emailed on the same day. For retouched images, the download email may take up to a week to arrive.

If you order prints through Pixown delivery will be anywhere between 2-4 weeks. Most of this time is delivery time. Orders are shipped through Canada Post. How long Canada Post takes cannot be certain as we have no control of their service.

If you are in a rush to have prints, ordering digital to then have your images printed elsewhere may be your best solution.

We are interested in using Pixown, what do we do?